Terms and Conditions
Clause 1. By making a booking you enter into a contract with Can Do Ventures Limited, known as the “Agent”.
Clause 2. The sale of your ticket is subject to policies set forth by the Agent in these terms and the policies set forth by individual venues.
Clause 3. If your booking is for a training session, you also agree to our additional training terms and conditions.
Clause 4. Without prejudice to the Agent’s other rights your ticket may be withdrawn and admission refused at any time at the Agent’s sole discretion upon the Agent refunding the printed purchase price.
Clause 5. Once tickets are purchased they cannot under any circumstances be returned, refunded, exchanged or transferred.
Clause 6. If the event is cancelled or moved to another date then clause 24 will apply. Except for these circumstances, any alterations to your booking will be at the discretion of the Agent and will incur a £5 per booking administration charge.
Clause 7. When you place your order you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any attempt to resell the tickets will result in your orders being cancelled without refund and without prior notification.
Clause 8. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
Clause 9. A limited number of tickets are available for sale. Therefore some types of ticket may sell out quickly. We reserve the right to cancel your ticket should we find that certain types of tickets are oversold. In these circumstances, a full refund will be provided. Tickets will not be available on the door.
Clause 10. It is your responsibility to check your tickets as mistakes cannot always be rectified. If there is a problem with your tickets please contact firstname.lastname@example.org immediately.
Clause 11. We will not be responsible for any tickets that are lost or stolen.
Clause 12. Tickets are sold subject to the Agent’s right to alter or vary the advertised programme. Such right to alter or vary will be limited to such alterations and variations that are reasonably necessary for the effective overall organisation of the event and/or such alterations and variations that become necessary due to events or circumstances beyond the Agent’s reasonable control. Such alterations and variations may be made without the Agent being obliged to refund monies or exchange tickets.
Clause 13. Only the cardholder can present the credit or debit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both the Agent and the cardholder from potential credit card fraud.
Clause 14. The Agent will deliver tickets electronically or via post. Where an event is e-ticketed the Agent will send an e-ticket email that will include all booking information. You will need to print and bring your e-ticket with you to the event to be exchanged for a wristband or lanyard. For events where tickets are ‘postal tickets’ ticket will be issued in time to arrive with you no later than 48 hours before the event. The Agent reserves the right to require you to collect tickets from the venue.
It is not possible for you to choose to have e-tickets sent by post or postal tickets sent electronically.
Clause 15. If orders are sent and then returned to us as “unknown email”, we reserve the right to cancel the order without refund.
Clause 16. The Agent will only send orders to the address given at the time of booking.
LOST OR STOLEN TICKETS, WRISTBANDS OR LANYARDS
Clause 17. When you receive your tickets, wristbands or lanyards please keep them in a safe place. Where tickets are posted they will be sent to the Postal Address given at the time of booking. Due to venue restrictions we are unable to replace tickets ‘lost in the post’ if they have been send by Standard First Class.
CANCELLATIONS, CHANGES AND REFUNDS
Clause 18. Occasionally, events need to be cancelled or postponed for a variety of reasons. If the event is cancelled then the face value of your ticket will be refunded but the Agent will not be liable for any other costs that you may have incurred.
Clause 19. Tickets are for the event and not for one specific act or attraction. The Agent will use their best endeavours to present the line-up as advertised, but this cannot be guaranteed. Refunds will not be given due to changes in line-up or progamme.
Clause 20. Neither the venue nor the Agent shall have any liability for loss or damage beyond the face value of the ticket purchased. Nothing in this clause will limit the Agent’s liability for death or personal injury caused by the Agent’s negligence or fraud or fraudulent misrepresentation.
Clause 21. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled the Agent will use reasonable endeavours to notify ticket holders of the cancellation. Notices of cancelled dates will be emailed to the ticket holder at the email address they supplied when they provided when they purchased the ticket.
Clause 23. In the event of cancellation refund restrictions will apply. Refunds must be requested in writing to email@example.com within no more than 14 days after the date of the scheduled event.
Clause 24. If a Can Do Academy ticketed event is rescheduled, the Agent will make reasonable endeavours to notify ticket holders of the rescheduled date and ticket holders will be offered tickets at the rescheduled Can Do Academy ticketed event (subject to availability). If the ticket holder is unable to attend the rescheduled event, a refund of the face value of the tickets will be provided. If a Can Do Academy ticketed event is cancelled, a refund of the face value of the tickets will be provided. The Agent will make reasonable endeavours to notify ticket holders of any cancellations or rescheduled dates and, details of the action that ticket holders need to take, as well as any deadlines that apply. Notices will be emailed to the ticket holder at the email address supplied when the ticket was purchased. .
Clause 25. If you are asked by us to return tickets we advise that you use secure mail. On receipt, we will refund the face value of the tickets using the same method as used to purchase them.
RIGHT TO ADMISSION
Clause 26. Your ticket is issued subject to the Rules and Regulations of the venue and Agent. Full details are available on request. Breach of any of these Rules and Regulations or any unacceptable behaviour, nuisance or injury shall entitle the venue or Agent to eject you from the venue.
Clause 27. Under 14′s must always be accompanied by an adult. The Agent reserves the right to request proof of age. Further age restrictions apply at some venue and it is your responsibility to check these before purchasing. No refunds will be given where tickets have been purchased which contravene the admissions policy of the venue.
Clause 28. The Agent reserves the right to refuse admission to or to eject ticket-holders from the venue without a refund. Anti social behaviour will not be tolerated and will result in ejection from the site without refund or compensation.
Clause 29. Dangerous behaviour, fly pitching or sale of any other goods or other unauthorised trading will result in immediate expulsion from the site. Flyers should not be distributed anywhere on the event site without the express written permission of the Agent.
Clause 30. No unauthorised trading is permitted within the venue or any official parking facility.
Clause 31. The right to admission to the event is reserved by the Agent and event venue, who may take health and safety, environmental and security concerns into account at their discretion, and may on occasion carry out security searches. We would advise you that no refunds will be offered to ticket holders who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age and unaccompanied, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons, fireworks, illicit drugs or illegal substances, or making unauthorised audio, video or photographic recordings. Where the action of a ticket holder is considered to be of an illegal or criminal nature it may be reported to the police and those involved may face criminal prosecution. Anyone caught defacing or causing damage to the site in anyway will be evicted from the site and will face criminal prosecution.
OTHER ESSENTIAL INFORMATION
Clause 32. The unauthorised use of photographic and recording equipment is prohibited.
Clause 33. The venue and Agent accept no responsibility for any personal property.
Clause 34. Ticket holders consent to filming and sound recording and for their likeness, image and voice to be used at the Agent’s discretion.
Clause 35. For information about a booking you’ve made, contact us at firstname.lastname@example.org, quoting the full name and address in which the tickets were booked.
Clause 36. This Agreement and any disputes arising out of or in connection with its subject matter are governed and construed in accordance with the laws of England & Wales. The parties to this Agreement hereby irrevocably agree that the Courts of England & Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement. If any provision of this Agreement (or any part of any provision) is found by a court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Clause 37. When you set up an account with Can Do Ventures we will store your data on our database. We may use your details to contact you about your booking, or with details of other events that you may be interested in. You will only receive contact from Can Do Ventures, Can Do Academy, our partners or other promoters that we work with. We will not pass on your details to other parties. Can Do Ventures is responsible for the processing of your personal information in accordance with the Data Protection Act 1998.
CAN DO VENTURES LIMITED
20 – 22 Wenlock Road, London N1 7GU